Question 1

Is Ace Cleaning Pro insured?

Accepted Answer

Yes. Ace Cleaning Pro is insured, so you can book your home cleaning with added peace of mind.

Question 2

What areas do you serve?

Accepted Answer

We serve Houston and surrounding communities, including Katy, Fulshear, Cinco Ranch, Cypress, Richmond, Sugar Land, Energy Corridor, Memorial, and Downtown. Use the ZIP checker on our Service Areas page to confirm.

Question 3

How does pricing work?

Accepted Answer

We use flat-rate pricing based on your home's size, condition, cleaning type, and frequency. See flat-rate ranges on our Pricing page, then get your exact price in the booking form. Final price may be adjusted if the home's condition differs materially from the information provided.

Question 4

Do you bring your own supplies?

Accepted Answer

Yes. Our teams arrive with professional-grade supplies and equipment. If you have a preferred product or a sensitivity, let us know and we'll accommodate.

Question 5

What if I'm not satisfied?

Accepted Answer

Tell us within 24 hours and we'll return to address it. Our goal is a home you're happy with when the service is complete.

Question 6

Do I need to be home?

Accepted Answer

No. You can provide entry instructions and go about your day. We treat every home with care whether or not you're present.

Question 7

How do I reschedule or skip a visit?

Accepted Answer

Reach out at least 24 hours ahead. We'll adjust your schedule at no charge whenever we're able.

Question 8

Are your cleaners vetted?

Accepted Answer

Yes. Every team member is vetted, trained on our standards, and supported by a manager.

Question 9

Do you offer one-time cleanings?

Accepted Answer

Yes — we offer standard, deep, and move-in/move-out cleanings as one-time visits. Recurring plans get a preferred rate.

Question 10

How do I pay?

Accepted Answer

We accept major credit cards through a secure payment platform. Cards are charged after the cleaning is complete.

Question 11

Do you clean with pets in the home?

Accepted Answer

Absolutely. Let us know about your pets during booking so we can plan around them.

Answers to the questions we hear most.