Information we collect
We collect information you provide directly to us, such as your name, email address, phone number, home address, service preferences, and any special instructions. We also collect technical data about your visit, including browser type, device information, and pages viewed, through cookies and similar technologies.
How we use your information
- To schedule, provide, and follow up on cleaning services.
- To communicate with you about appointments, arrival windows, and account matters.
- To process payments through our secure payment processor.
- To improve our website and customer experience.
Mobile numbers and SMS
If you provide a mobile number, we may use it to send service-related text messages, including appointment confirmations, reminders, arrival-window updates, and follow-up messages.
- We do not share, sell, rent, or otherwise disclose your mobile number to third parties for marketing or any other purpose.
- Message frequency varies based on your service schedule and is generally limited to a few messages per appointment.
- Message and data rates may apply depending on your wireless carrier and plan.
- You can opt out of SMS messages at any time by replying STOP. For help, reply HELP.
Cookies and analytics
Our website uses cookies and analytics tools to understand how visitors use the site and to improve performance. You can manage cookie preferences through your browser settings.
Data retention
We keep your personal information for as long as needed to provide our services, maintain business records, and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.
Your choices
You may update, correct, or request deletion of your personal information by contacting us. We will respond to reasonable requests in accordance with applicable law.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No online transmission or storage system is completely secure, and we cannot guarantee absolute security.
Third-party services
We use trusted third-party services for booking, payment processing, and analytics. These providers have their own privacy policies and access only the information necessary to perform their services.
Changes to this policy
We may update this Privacy Policy from time to time. Continued use of our website or services after changes means you accept the updated policy.
Contact us
If you have questions about this Privacy Policy or your personal information, please contact us:
- Email: contact@acecleaningpro.com
- Phone: (979) 398-3898